Shipping policy

📦 Shipping Policy

Trade Name: AuraMask Studio LTD
Phone: 2086104485
Email: ZilnickiPutnal9917@outlook.com
Address: 9 Standingford, Harlow CM19 5SN, United Kingdom

🚚 Shipping Updates

Free worldwide shipping on orders over $99.

For U.S. Customers:

  • We aim to check and pack the orders within 5 business days.

  • You will receive an email notification if any item is out of stock.

  • Orders typically arrive within 7–15 business days after shipment, depending on your location.

For International Customers:

  • We aim to check and pack the orders within 5 business days.

  • You will receive an email notification if any item is out of stock.

  • International orders typically arrive within 7–28 business days after shipment, depending on your destination.

📦 Shipping Rates & Estimated Delivery

Order Total Shipping Fee Estimated Delivery Time
Under $50 $7.99 7–28 business days
$50–$99 $5.99 7–28 business days
Over $99 Free 7–28 business days

Note: Shipping rates for remote countries will be calculated based on logistics and distance, and shown at checkout.

🌍 Customs, Duties & Taxes

We currently cover all customs duties and fees for the following countries:

USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.

For the rest of the world:
We will do our best to help you avoid customs fees, but if customs duties, taxes, or import fees are incurred, they are the customer's responsibility.

Customs authorities require us to declare the value of your order on the package.
We are not responsible for undelivered packages if the recipient refuses to pay applicable customs charges.

🧾 Delivery Terms & Address Accuracy

  • We are unable to refund or replace any packages that have been confirmed as delivered.

  • Please make sure your delivery address is accurate and secure before placing your order.

  • Orders that are undeliverable due to an incorrect, incomplete, or insecure address can only be re-shipped once the item is returned to us, and will incur a re-shipping fee.

  • If you realize there is an error in your order information, please contact us immediately at ZilnickiPutnal9917@outlook.com with your order number and corrected details.

In rare cases, customers may need to collect the package from their local post office.
No refunds will be issued if customers refuse to pick up their package.
Since we ship internationally, packages will not be returned to our warehouse if refused.

If you no longer wish to keep the items after ordering, please email our customer service team at ZilnickiPutnal9917@outlook.com to submit a return request.